I bought a Groupon and came here earlier this year for a cut, color and some highlights. I was told that since I wanted "caramel" colored highlights that I would have to pay extra (I was told that my Groupon included blonde highlights and would require additional haircolor for the caramel look)... $40 extra to be exact. I had never paid to have my highlights be a certain color elsewhere (especially THAT much), but I wanted it done so I accepted the price. (BTW... I was quoted a different price for the caramel highlights on the phone by a different employee in advance; told him my hair length and everything. When I got to the salon the owner had told my stylist to charge a higher price. When all was said and done, I still paid a total of $165 for everything... Ouch!) The stylist was very sweet but the highlights came out blonde. Ugh! This is what I specifically paid extra to NOT have. After I got home, I decided to call and ask for a redo on the highlights. They fit me in right away which was the only upside. When the stylist was done, she said that if I wanted my hair dried I would have to pay $25 per owner's rules. Really? I felt like I was being punished for wanting my hair redone... Even though it was NOT what I asked or paid extra for originally. What kind of business lets their unsatisfied customers leave with a wet head, not having a way to know what their color truly looks like? Very unprofessional. When I got home, the color still wasn't what I wanted but at that point I figured what's the use? If you read the other reviews, you'll see how poorly people are treated if they aren't happy. This place does not care at all about customer satisfaction.