We came in around 12 right before a crowd of people, ordered a to go order. The poor girl behind the counter had no help and was very busy taking orders, making milkshakes, delivering orders to tables, etc. All by herself. We waited for 20 minutes for our food, and she gave it to the wrong guest who walked out with it. Said guest came back and said her order was wrong and the cashier realized her mistake and just handed it to us....after it had left the restaurant with someone else. I'm not impressed at all. This was my first time here and I won't be back, it doesn't matter what the food tastes like. The service was just so poor and the restaurant was dirty because they were so understaffed. Absolutely unacceptable.