| rev:text
| - Took my daughters iPad in for repair of not charging. Was first told it was the charging dock, later was told through further investigation it needs a new motherboard. Ok, whatever how much? $120! It's cheaper than a new iPad so I agree. Was told it would take a week, it took two weeks. Pick up the iPad, it's at 100%. Thank you!!! Get it home daughter is happy, plays with iPad, goes to charge iPad charging cord just slides right out, charging dock super loose, iPad can't charge!!!! Really!!!! Take iPad back, was told oh we're sorry, we will fix it, pick it up tomorrow. Pick up iPad, make sure charger cord fits, it fits, again, thank you!!!!! Get iPad home no sound unless your using headphones. You got to be kidding me!!!!! I NEED TO GO BACK AGAIN!!!!!! FML!!!!
Drop iPad off, got a phone call from Anthony he says bad news the speaker is blown, come in leave a deposit and we will fix it for $45. I don't know how many speakers a iPad has but from what I Googled this is a easy fix and nothing in the Google search said anything about the speaker possibly being blown. Anyways, I just saw ok. I go to pick up the iPad saying I'm just going to take it, don't fix it. Was told by Anthony it would be 35-40 minutes because they took the screen off getting ready to fix it. I'm hella annoyed, but stay calm and just wait. I go in to pick up the iPad, Anthony is with another customer, doesn't even acknowledge me, I walk out to wait some more, it was taking too long so I walk back in, Anthony without even looking at me just hands me the iPad. What kind of customer service is that????? Anyways, I'm never coming back here so who cares!!!!! Get home guess what works.....sound without headphones.
Hmmmmm now Go Gadgets tell me????? Did you fix it for free or was you trying to over charge me? Did the iPad even need a new motherboard???? Did you replace the motherboard??? Now every interaction is highly questioned because I feel like I was being taken advantage of. I'm the worst customer to treat in such a manner because I am twice a minority....a woman and black. I'm super bummed out to have such a horrible experience when this place has gotten such rave reviews. But, I can't help but feel I was taken advantage of. I can't let this happen to another black woman so this little yelp review ain't nothing compared to the complaint I will make with the BBB.
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