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  • Went in a week ago ordered 2 Small Philly Cheesesteaks. When the sandwiches came out, the fellow behind the cash rang up the order and that's when we saw that they made up Mediums instead of Smalls. Couldn't believe what happened next ... the fellow gave back the sandwiches and told them to cut them down 2-3" to a small size! REALLY? What happened to customer service ... sorry, our mistake - we will only charge for the Smalls. When I asked him what will happen with the cut off pieces he said they will get eaten?! I asked by whom and he laughed and said he will eat the pieces cut off. I was horrified. Got home and the sandwiches were dry ... the meat was over cooked with the edges really dried out. Threw half away. Have been coming here as long as they have been opened and always had a good experience. Not sure what has changed?! BTW ... I wrote the Corp office and never received a response! Guess bad service starts at the top.
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