I was picked up at the Fairmont AZ and charged $15.00 to drive 2.5 klm to the mall.
When I got there, the driver was VERY rude. He told me he did not accept credit cards so I gave him a $20.00. The driver said he did not have any change, implying he would "keep the change". I told him that it was not my responsibility to provide change, he should provide change. After 5 mins, he ended up having the change all along.
I felt I was being scammed and I was nervous being in a car with such an aggressive guy so I took a different service ( regular taxi ) back and the driver was great!
I would have tipped the first guy but he was so rude and aggressive and lied about the change, so I did not tip him anything. He did provided me with the company business card and scratched the back so I could not expense it.
I complained to the Fairmont when I got back.
Terrible experience.
Be aware of drivers trying to scam you with "no change" BS.