The front staff needs to work on costumer service. I am usually easy to please but European Wax Center couldn't manage. Upon opening the doors of the spa, I was quickly questioned about whether I had an appointment before even reaching the counter. There was never a smile or a greeting of any sort. I did have an appointment and was a few minutes early. I tried to make some friendly conversation as it was my first time ever being there. The girl at the desk just seemed annoyed and continued to tell me what programs I could buy in to. I was a number, and some one to make money from. The waxing service was fine (the only reason I'm giving 2 stars instead of 1). I went back a second time and had the same disappointing experience with different staff. I won't be going back.