You should be allowed to give a half a star or no star. I ordered flowers for my wife's birthday. What a complete disappointment. Let me start by saying they didn't have sunflowers in stock at the time of my call (not a major issue). (Strike 1) $85 for a medium arrangement. It was medium in size, but after 2 days half of the flowers were dead or drooping. (Strike 2) They were in her office on the desk at 65 degree temperature so they shouldn't wilt and wither away like they did. I call to complain 12 minutes before they are due to close today and they don't answer the phone. (Strike 3) I cannot understand how businesses like this (you know them, the one's that exude little to no professionalism) are able to stay in business. I will never use their services again.