I've got this weird diet where I'm basically vegetarian for 1/2 the year and very carnivorous for the other 1/2. No rules, or specific dates...that's just how it's worked out for the last few years.
Anyway, when I'm eating meat, I like it to be of the best quality. Tom's really didn't do it for me.
We ordered a Pulled Pork Sandwich and a Rib Tips meal along with fries and mashed potatoes. The potatoes were either shipped in frozen or were made from a dehydrated mix. The Rib Tips were overcooked and dry (possibly old). The fries and the pulled pork sandwich were the highlights -- and the only things I'd order off the menu, if I ever went back.
I've had far better BBQ experiences at Honey Bear's and Famous Dave's.
The service at Tom's was good enough for a fast food place. It wasn't spectacularly good or bad. I don't think I'll be going back any time soon, though -- not when there are other better BBQ places so nearby and Someburro's is in the same shopping center.