I didn't think my first review was especially negative but it prompted management to contact me to give them another chance.
Hubby and I both had a complimentary 1/4 chicken dinner. White meat for him with rice pilaf and I had the dark meat with steamed veggies, both came with a roll. Both the dark and white meat were juicy and fork tender with a flavorful skin (you can order the chicken without the skin if you want to cut down on the fat). The veggies were tender and the roll crusty but soft. I enjoyed the rice pilaf.
I was watching the different servers interacting with the other customers and noticed that some are naturally warm and friendly, then you have the efficient ones who flash you a quick smile while they go about their business, lastly you have the occasional one who doesn't even crack a smile. The manager did come around to all the customers to see how everyone was doing and she was very pleasant.
I did add a star for the concern and effort of management to improve our dining experience, and the fact that I did find more menu items that I enjoyed. I want to reiterate that the food at this branch is much more flavorful than other Swiss Chalet branches.