Best Buy is your typical big-box store; plenty of stuff you want at reasonable prices, with very little customer service when you need it. Ever since Dylan left the TV department, there is no reason to expect any kind of service unless you seek it out and wait half an hour for it. I am particularly displeased about the gutting of their DVD and CD sections to make way for a huge video game section. That may be where the money is, but it certainly takes away from everyone else who loved browsing their movies and CDs in search of bargains.
Back in the day, they had one of the best selection of Criterion movies on their shelves (at prices my back-in-the-day self was less eager to fork out); now you are lucky to find a solitary copy of Seventh Seal in the store. And their CD section? Talk of some music companies discontinuing the format in 2012 suddenly looks like a disappointing inevitability when you walk into the single shelf of (horribly mainstream) discs available.
Their pricing is also all over the map - unless you carry their flier with you in the store, that movie you want might as well actually cost the sticker price of $35 rather than the flier price of $20. It's not my job to take every single item up to the cash till to ask for a price check (and wait ten minutes to get to a cashier), it is their job to mark it properly and easily for the customer. There is clearly a lack of customer care; we will blindly buy what we need, so why bother making it easy? Poor marketing, absentee service, and product reshuffling/reappraisal = a last resort type of place.
27/30