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| - Don't waste your time. My family was coming to town for dinner, so my boyfriend and I looked for a new place to take them. - This was a huge mistake.
The place WAS NOT busy when we arrived at prime dinner hour- 6:30ish. We had a party of 5, pretty average family size. They took a minute to "arrange a table". They sat us at a one piece circular table (not sure why it'd take more than 10 seconds to seat us but whatever, no big deal).
We waited for about 30 MINUTES for anyone to even acknowledge us. Meanwhile the managing staff walk by our table more than 10 times, never once stopped and said "someone will be right with you".
Finally a waitress appears, one I haven't seen walking around in the 30 minutes we've been there. I personally think she was late getting to work but she had an excuse right off the bat of "sorry, we're really busy tonight" ... um no they weren't. Besides it was Saturday night, now at 7:00pm... a sports bar SHOULD be swamped with a badger game on and all. We ordered drinks and our food at the same time, hoping this would make up for lost time.
We didn't get our drinks until probably 7:20 (2 beers, 1 pop and 3 of the 5 waters we ordered), our food didn't come until about 7:50 maybe even 8pm (we were promised several times the food was done and would be out soon). The whole time the waitress had excuses for why things were so slow. I'm the type of person who doesn't like excuses. I'm all for a simple apology but continuous slow service and poor excuses doesn't make me like my experience any more than if you didn't make excuses.
Finally by the end of the meal the manager came over and apologized with his excuse, which was the same excuse the waitress used a time or two - they had ran out of ribs. No one at our table ordered ribs, not sure why that was a reason for our bad customer service.
So they took 20% off our bill. I won't ever waste my time on this place again. The food was "fine" - not great, not bad but definitely not worth the time spent. - Now they can enjoy their 80% of a ZERO bill.
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