Walked in and everyone is on their Mac. Went to the counter cashier didn't greet us, not very engaging. The person from the back came out to answer our questions about the menu, more helpful. The cashier still managed to get one of our orders wrong but I think it was because it didn't look like she wanted to be there. I believe if you're a small coffee house customer service and friendliness is crucial for your new customers to come back. Anyway ambience is casual and relaxed, food is ok had the ciabatta turkey burger, iced chai tea is better than Starbucks but not better than Coffee Bean.