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  • Was very excited to go to Culvers as I've been hearing about it for a few years now. They opened up a location near me and I figured I would try it out on my way home at lunchtime. I ordered a mushroom swiss burger with one patty, onion rings, and a strawberry shake from the drive through. They give you a number and have you pull up to wait for your burger to be ready. I got my bag of food and before driving off, decided to check to make sure it was right. Alas, no onion rings just fries. I shut my car off and walked all the way around the building to try to find the entrance as the door nearest the drive thru is for employees only. I go in and let them know that my order was not right. I acknowledge that the receipt does say fries but tell them that I had ordered onion rings. The 3 people at the counter look at me like I'm crazy and then one of them goes off to tell someone else who is in the back. This young lady comes up to me and looks at my receipt and I again acknowledge that it says fries but tell her that I'm pretty sure I said onion rings. She looks at me and pauses and then says, "That's fine. It will be $1.08". I'm slightly annoyed at this point because I'm not sure why this is taking so long. I tell her that I do not have my wallet and that it is in the car because I just ran out of the car to get my order fixed. She gives me a "Don't know what to tell you" look and says that it'll cost $1.08 for the onion rings because they cost more than the fries. I'm beyond frustrated so I tell them that it's fine and I will just take these. I get home and the burger is so-so. The cheese was smaller than the patty and there were hardly any mushrooms on it. The fries were bland. The strawberry shake wasn't bad but not as thick as I like. So unfortunately, they lost a customer because of this frustrating customer service. If they had a screen at the drive thru order stop OR if they even had the girl taking order REPEAT BACK the order this whole fiasco could have been avoided. And seriously, they should have just taken back the fries and given me the onion rings. A bad burger I could have overlooked and probably would have returned to try something else. But annoying customer service is hard to get past.
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