While Fired Pie still has a great pizza, the service has taken a nose dive. I witnessed a burned pizza being served to a customer (only to have it returned), slow service on the line creating the pizza, and utter confusion on orders. I had to clarify an order that wasn't mine for a team member and watched him create the wrong pizza twice. Finally, when I presented a gift card that apparently expired, management made no attempt to rectify the situation. He simply stated it was old, said, "they do something different now", and walked away. I am out $10 without even an apology. At this point, I would rather use Uber than witness this chaos again. It's sad to see this happen when they have a lot of competition in the area now.