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| - This rating is not to do with the food, but rather with my overall experience at this particular Wild Wing. I'be been a fan of Wild Wing for years.
To my understanding, this store used to be a Wild Wing, went independant (as Let's Wing it) and back to a Wild Wing all in a matter of a year or so. I'm not sure if it's the same staff that work at both places, but they're making a mockery of the franchise at this location. Here's the list of reasons why I feel this one-star rating is justified:
1. My girlfriend and I went there to watch a UFC event. We got there early, got good seats, ordered food. Then the manager-on-duty started telling us we didn't pay last time we came. He tells me that he had been asking us for $10 per person to stay and watch the fight, we were ignoring him and that we also never paid last time we came. This was our first time there for a UFC event. We also had to pay ahead for this fee, it could not be added to the bill. Since I was paying debit, I got hit with 2 service charges as a result. Not a big deal in itself, but it left me with a sour taste in my mouth.
2. Management needs to bring in more than 1-2 servers for rush hour. There are about 20-25 tables in there, it's obviously too much for 1-2 people to handle. As a result, service suffers for everyone, which I'm sure also affects those poor servers' tips. I personally don't blame the servers for this in any way; they're not responsible for scheduling. If they were, I'm sure they would know better than to give 10-15 tables to a single server and expect sit-down restaurant service. It's one thing if this was happening on a weekday when they expect not to be busy, but during dinner rush on a Friday night? Not acceptable.
3. The restaurant was also offering delivery through just-eat.ca. We live 3 blocks from the restaurant, but sometimes we prefer ordering in. The restaurant refused our orders half the time, giving reasons like "Busy in restaurant" or "you're too far". I'm 8 minute walk, 2 minute drive from the restaurant. Also, if it's too busy in the restaurant, wouldn't you actually WANT me to order out? It's already bad enough that there aren't enough servers to assist all the tables in a timely manner, I'm ordering so I won't put any more stress on the servers, but then the store just refuses to send out the order? Add to this the fact that the food would often arrive late and cold, the drivers didn't seem to have any hot food bags in their car, and drivers would get mad if we paid by credit card and tipped online, actually ASKING for a cash tip as well. Luckily, they were pulled from just-eat, so they no longer deliver.
I've been to several other Wild Wing locations in Markham, Scarborough and Toronto, I've always loved the atmosphere and service. If my first experience was going to this location and getting the service they provided, I would have written off this franchise as a whole. I worry that many other people have done so already.
If I had to rate the food itself, I would give this place 4 out of 5. I would just rather spend my money elsewhere, as the consistant bad service makes this a place to avoid.
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