Called and placed an order to pick up and was told 10 mins. Sat outside in my car and ten minutes later went in to find out they never placed my order. I was told another 8 mins to get it started. Waited another 10 minutes until they had my order ready.
I expressed my disappointment with the situation and of course the clerk had zero remorse as she could care less what I thought. She told me that the manager must have taken the order and he's in the back that's why they didn't know!!!!!!
That's a terrible excuse, they could have offered me a free dip or a discount for wasting my valuable time, but instead they just showed zero interest in keeping my business.
This is not the first time this type of error has happened here, I won't be returning again. They have a bunch of kids working here with no sense of what customer service means.