Been to a couple of Charleston's. Went to this location last Sunday. We were seated and told that "Gabby" would be right with us. 15 minutes passed and we were just about to walk out when a young gentleman came and said he noticed we didn't have drinks and he would be happy to get us started while we waited. He came back with the drinks and said our waitress would be right with us, unless we knew what we wanted, then he could just take the order and give it to her. So we did that. I took my 6 year old to the bathroom and noticed two female employees standing around chatting. After my daughter was done we walked passed them (still chatting) across the restaurant back to our booth. I pointed it out to my wife as they continued to chat. Somebody brought us our food, so that was cool.
Then someone came by and refilled my water. She was glad that one of my daughters pointed out the fly in my glass. The original guy who took our was very apologetic and went to get me fresh water and let the manager know.
Gabby came by and asked if we left room for dessert. Hmmmm
Then the manager came by to let us know they hadn't had a fly problem. Well that's good, you're not supposed to. Then he offered us a free dessert. I don't even like sweets.
Gabby came back and gave us our bill. It will be the last bill I ever pay to this location. Which is bad because my wife works across the street and she takes her employees there all the time and she was livid about the entire experience and also won't be going back.
I have two stars, cause the food was still pretty good.