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| - After having written the review below we received a message from the restaurant stating that they were very sorry for our poor service and wanted to send us some gift certificates so that we would return and hope we would have a better experience. After having received 2-$25 gift certificates we returned on a Friday for lunch and sat in the bar area. The service was wildly better versus our dinner experiences. We ordered beverages and then two of us proceeded to change seating positions. The server remembered who had what and gave us each the right beverage. That was an impressive moment. We all ordered soup and or salads and were very pleased with both the flavor and quantity for the price. The wedge salad was very substantial and a Caesar salad served as part of the soup and salad combo was enormous. Both had very flavorful dressings as others have mentioned.
We will return again in the future to try some of their sandwiches at lunchtime.
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We ate here on Sunday and then again on Thursday with different couples. See attached receipts.
The food is very, very good here. The service however needs a lot of work. Our first server on Sunday, Maxwell, had an almost snarky attitude. He definitely sounded and looked like he did not want to be there. When the server has a almost condescending, nasty tone in their voice you know that something is wrong either with that person or management.
Thursday we had dinner and were quickly seated at our table and approached by our server Ryan. He seemed very nice and we told him we needed a few minutes because we had not seen each other in a very long time and we were going to be chatting for a few minutes. When we did finally order he almost looked like a deer in the headlights when answering questions about the menu and listening to my request for extra crushed red pepper for my jambalaya which he said was not spicy.
After he left we realized we wanted to order bread, so it took at least seven or eight minutes to snare him and ask him to bring some. Another 10 to 15 minutes went by and lo and behold our dinner is being served and the bread has not yet arrived. We asked the server who was dropping off the entrées and he said with a not so nice attitude "that is baked to order, so it takes a little while", to which I responded that we ordered it quite some time ago.
About five minutes later the same server came back and said the bread was on its way. Our server Ryan finally showed up to see if everything was okay and I reminded him that I had requested crushed red pepper when I had placed my order, to which he looked at me with wide eyes and then ran away to go get it, and that return trip took at least three or four more minutes again.
In the meantime while we were waiting for the bread, that didn't arrive until after our entrées were served, Ryan had asked if anyone wanted another drink and one of us asked for a second beer. That beer did not arrive until we were almost done eating our entrées easily 15 minutes after the order for that drink had been taken.
Then we ordered dessert. You're not gonna believe what happened next, the bill came before the desserts were even served. Clearly unacceptable we took the check and put it by the salt-and-pepper shakers and did not look at it until we were good and ready to pay the bill.
We know this place has good food and reasonable prices but the service needs work and trying to herd you out of there like cattle is unacceptable. Management needs to work on these aspects especially with these two servers.
Am not going to comment on the food because everyone else has touched on everything we ate.
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