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  • I will never eat at a Valle Luna location ever again. My car was badly damaged in their parking lot while I ate. ( We waited an hour on a Thursday, and once we were seated we were crammed in like sardines. Even the seven-year-old girls were complaining they didn't have any room. That's not what my complaint is though) They have video of my car, but are refusing to give it to me. First I was told that the person in charge couldn't see the cameras. Then I was told that it was a black truck that hit me while I was inside eating. The driver was a white male late 20s or early 30s, but they didn't see his license plate. I was told that the maintenance manager for the entire group of restaurants was going to burn it for me yesterday, and I drove all the way over there just to be told that he forgot and already left for the day. I'd have to come back today. The store manager laughed at my frustration. Apparently it's funny to have your customers cars hit and damaged in your parking lot. Today, I was told that although they do have video they didn't even bother to review it for the full time that I was there, and they weren't going to give it to me because it's against policy. So which is it? They watched it long enough to see who hit me or they didn't ? Brayden, the guy that I spoke to today assured me that he has no idea why the manager would have said that they saw my vehicle being hit. Right... so the manager made up the fact that it was a black truck and a white male in his late 20s or early 30s... Or you're just saying that because you weren't allowed to give the information out and now you're covering your butts. Either way I will never be back at this establishment ever again. I will make sure every single one of my friends and co-workers knows that if your car is damaged on their property they don't give a crap.
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