| rev:text
| - Boy did I want to like this place! Sadly, Friday night will be my first and last time here. I read the reviews before coming and it was a mix of people either love it or hate it. A lot of people were upset that they are no longer a Rosati's. I didn't care about that, I wanted to check out a Chicago style restaurant with tv's and some good food. Well, I got the TVs. ?
I should have knew that the night was not going to be great when we had sat at our table for a couple minutes and very intoxicated man came to our table and solicited us for money. He asked if we had any "spare change for a veteran". The bartender saw this exchange going down, didn't seem to care or find it necessary to come ask the gentleman to leave. Ok, things happen. We order our drinks and a couple appetizers, deviled eggs and 7 wings. Also to be noted that the menu in the restaurant is not the same as what is listed online. So there were a few things we were interested in online that they no longer had. Again, things happen. It took about 5-10 minutes to get our first round of drinks (Diet Coke for me, kettle one and soda for my fiancé) and it took 30 minutes for our appetizers. At one point we could see my fiancé's drink just sitting in the well waiting to be served, but no one bringing it.
This place was not busy at all. Since it took so long to get our appetizers and our server was not very attentive, we ordered our entree when the appetizers got there. I ordered a burger with bacon, mushrooms, avocado and cheese, medium rare. My fiancé ordered a wedge salad with chicken. My burger took 33 minutes to come out and was well done. The salad didn't come when my burger did, they told us it wasn't rung in together. That sounds like someone messed up. So, I sent back my burger and they remade it and another 22 minutes later we both got our entrees. My burger was disgusting. Charred on the outside, practically raw on the inside. The cheese was not melted, the mushrooms and pretty much anything on the burger was flavorless. The chicken on the salad probably had been on the grill the entire time we had been there because it was so dry and over cooked.
The waitress knew we didn't enjoy anything, the hostess knew we didn't enjoy anything, but no one seemed to care. We kind of assumed the hostess was the owner. She was an older lady who acted like she was in charge. So I figured she knew we were not happy with the meal, I didn't need to specifically ask for the manager. In fact, after we paid (you know, the ENTIRE bill, not a single comp for a meal we didn't eat) the server obviously didn't like her tip, that's when the server got the manager for us to talk to. The manager doesn't care. He had excuses about new menus or short staffed in the kitchen. No. Your place is awful and you are a terrible manager. You can tell me you were going to take off my burger, but you didn't. You can tell me you didn't know there were issues with everything, but then your staff isn't trained well enough to come to you when there is a problem. Either way, you are the problem. And the icing on the cake was the rude hostess asking us "what's the problem now?" when we were waiting to talk to the manager. When we told her that nothing was good and we wanted him to be aware, her response "we NEVER get complaints!" I find that unbelievable, especially because I've eaten here and read your review. Also, maybe don't put medium rare recommend on your menu if you don't know how to cook it that way.
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