I haven't visited this location before the management changed so I can't say much about the service before. However, when I visited on a Saturday morning for breakfast, I was sorely disappointed by the service. The young woman who manned the cash and coffee bar was unpleasant and looked like she wanted to be anywhere but at work. I was going to order the grilled cheese but was told they only served it on multi-grain bread (which I'm allergic to). I asked for any substitutes and she said "no, we only serve it on multi-grain". The least she could have done was suggest, I don't know, a bagel? An english muffin? I ended up ordering a breakfast bagel instead with a coffee and cookie. The coffee and cookie were both great. The service was a bit of a put-off but if you're only here for a cup of joe and the wifi, this is the place for you. You definitely won't be bothered by the staff here.