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| - We were excited to hire MaidPro based on the positive reviews and ratings online. However, we were very disappointed in our experience. We did not receive a call prior to arrival the day of our service. The worker did arrive within the time window specified (1:30pm), which we appreciated. Upon her arrival, we discussed a short list of items to have her complete (2 full bathrooms and one 1/2 bath, vacuum the upstairs hallway and stairs, vacuum our living room, sweep and mop the kitchen/entryway and dust 4 shutters). Based on her work, we ere completely dissatisfied with the quality of work. Within 15 minutes of her arrival, she began working on one of the bathrooms and we left to run some errands. We returned home about 4:00 pm (2 1/2 hours after her arrival) and she indicated that she was just getting ready to start the downstairs (1/2 bath, living room vacuum, sweep/mop and 4 shutters). When we returned, we were surprised at how little was accomplished while we were away. For the next hour, we observed that she was constantly texting or talking on her phone. She completed the downstairs in approximately 1 hour and left at 5:00 pm (3 and 1/2 hours total). Without any comment or question from us, she made a comment that her boss had been texting her all afternoon. Upon her departure, we inspected the work and were completely dissatisfied by the quality of most of her work. She did do a good job in the bathrooms; however, the remainder of the work had to be re-done after she left. The shutters were not wiped down well at all, the stairs and hallways had to be re-vacuumed, etc. We actually had to go back through and re clean 2/3 of what she did. We had agreed on 4 hours of work, and really only had her for 3.5 hours. As we mentioned, we were pleased with the job she did on the bathrooms, however, we would have been able to do a better job overall and in a shorter amount of time if we had done it ourselves. In addition, her vehicle left a 2" x 4" oil leak on the driveway. Upon her departure last night, we contacted your office to let you know of our experience and ended up leaving a message. At this point, we have not received a call back. Very disappointing experience, especially considering that the house was empty and we were looking for some additional assistance while we moved.. Would not recommend to anyone looking for a housecleaning service.
Update 7/10/2015
We raised the rating to two stars because the owner reached out to us and was very concerned with making things right. She assured us that she was addressing our concerns, and was very receptive to our feedback. Failed to mention in previous post but every interaction with front office was very courteous and professional. If the actual cleaning matched the customer service in the office and by the owner, it would have been 5 stars.
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