We waited for over an hour on a week night to receive our food. When the food arrived it was only lukewarm and was cold within minutes. The burger did have great flavor, but again it was practically cold. Three different waiters came to get our drink order. It is to my understanding that the table service is a new concept here, and I would really recommend to this business to go back to ordering at the counter. The manager was walking around seemingly oblivious to the fact that anything was wrong, but it was clear that all the tables around us were unhappy as well. We were very excited to try Blacow but hate to say we won't be back unless there are some major changes.