The food is mediocre for a Mediterranean place, but the customer service is absolutely horrible.
I came during dinner and they barely had anything prepared which was frustrating since I brought a big party with me. A similar situation occurred during a previous visit, but not to this extent.
Imagine going to chipotle and having to wait 25 minutes during dinner time to make chicken. In addition the employees didn't offer any pita bread with our bowls which added to the frustration. And when we did get the pita it was very stale.
I was very surprised and disappointed by my last and final experience because they weren't even busy! I live very close but wouldn't ever come back.