This restaurant is distinctly priced for a different sort of clientele. Instead of a $5 lunch from Union South, $5 sandwich from Subway, or $7-10 of food from Regent St., the $12-16 lunch here is going for something different. At this price-point, no doubt you'd expect the quality to be better. It's not. It doesn't fit it's price point... the only thing the place has going for it are the linens and the convenient location in the middle of campus.
When we want to show a prospective student a nice lunch, this would be a no-brainer place to take them. It quickly becomes disappointing when you realize you could've had a better deal eating better food at another restaurant around campus. From served lettuce going bad, to the tasteless bolongaise sauce, to the rueben (Harvest Grains in Union South has them beat!!)... it's not a fun experience I wish to replicate.
They do dress the place up during the busy times, but if they're not going to deliver quality at all times, then they should stay closed during the quiet times during the day. I don't know what their strengths are; all they seem to have going for them is their location and ability to grab visiting faculty or people from surrounding events in the WID.