I am EXTREMELY frustrated with the service and support I've received from one of your stores (Pavillions on Indian Bend Rd. in Scottsdale, AZ)!
Overview: We ordered a dishwasher, had it delivered and it doesn't work. A tech guy came to check the install and said it was fine. After SEVERAL phone calls to the store and a lot of waiting, unreturned calls and a runaround, we set delivery for a replacement unit. A crew came to pick up the broken unit and couldn't take it because it's still installed so they left. We're waiting for the second crew to come with the new unit... but we're going to have to take off A *4th* day from work for them to come back and pick it up.
I can't even BEGIN to explain how LUDICROUS and FRUSTRATING this ENTIRE process has been!!! There has been minimal communication, and extremely unclear directions and information when any attempt at communicating has taken place. They have been extremely dismissive and disinterested when I've called as if I'm annoying them and being ridiculous or out of line. I mean, how DARE I expect my new unit to work or AT LEAST be replaced in a seamless, timely manner?!
This experience has absolutely ruined Home Depot for us. It seemed so easy and cost efficient at first, but it has absolutely NOT been worth my total of 4 days off from work, the time spent going back and forth, or ANY of the disrespect and lack of concern for my time and my business with your organization.
I will share this with every single person who wants a new appliance or anything that may lead them to your store and have the potential of even a fraction of this. ESPECIALLY the new contractor building our new home.