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  • I first had Cassel come to our house a little over a year ago. One of our rooms was getting way too hot, and when the company who installed our furnace repeatedly couldn't figure out the problem, we decided to call Cassel. They immediately found and fixed the problem, and we thought we'd found the best company ever. Fast forward to this past October. One of the first cold days of the year, the temperature wasn't reaching the set temperature, so we called Cassel. Some guy came and gave my husband a spiel about how we needed to clean our filter. The problem seemed to be fixed - until 6 weeks later, that is. Our house was getting colder and colder, so we called Cassel again. The same guy came and took a look around. He told us that we needed to change our filter, for some really complicated reason, and then he launched into a 45 minute sales pitch for some $1600 filter and UV light system. It was like he had no understanding of human emotion - my husband and I couldn't have looked more upset. We had company over for dinner and this guy just kept talking. We kept cutting him off and saying that we would need to think about it, how much do we owe now so that we can get back to our dinner? The guy assured us that he definitely fixed the problem this time, that it was definitely the filter. We bought the best quality filter at Home Depot, which cost $20. The Cassel guy told us that AT BEST we could find a standard quality filter online for $50-60. Thank goodness we were suspicious!! Tonight we came home - about 3 weeks after our second furnace episode - and the furnace isn't working. There is no way I will call back Cassel, tonight or ever again. I do not care about their $79 all the time service call - I guarantee, you WILL be paying $79 all the time because you will be calling them repeatedly to fix your furnace! When this company first launched in Champaign in 2014, they really knew what they were doing. Apparently that was just their introductory offer. I'm so angry that we spent so much money trying to get them to fix our furnace.
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