| rev:text
| - Regarding limo service on 5/24/14...
I made my reservation for limo service for my wedding day several weeks ago after getting a referral from my wedding venue, Emerald at Queensridge, and confirmed several times before that date. I work as a publicist, and often plan events for my clients, so I am very detail-oriented and would never let anything slip through the cracks.I made two reservations for the evening. The one that I had a problem with was the one taking place from 3:15 p.m. to 4:45 p.m.
Earlier in the day of my wedding day, I called the office to let them know I was running a bit behind schedule and to ask if I could move my reservation to 3:45 p.m so the driver wasn't stuck waiting for me. Dispatch let me know that they wouldn't be able to do that, but said it was fine if I was running a little bit late and that the driver would wait for me. She said she would let the driver know I would be coming out at 3:45 p.m. At 3 p.m., Samane the driver texted me to let me know he was out front. I let him know that I would be outside at 3:45 p.m. He responded "ok." About 15 minutes later, as I was putting the finishing touches on my hair and make up and packing my bag to head to the wedding venue, he texted again demanding that I come down no later than 3:30 p.m.
When I first got this text message, I was extremely baffled. I hired the company to provide a service and for a driver to demand that I abide by his schedule and what is convenient for him is absurd. Instead of texting back, I called him and explained that I spoke to dispatch and they said it would be fine if I was out at 3:45, at which point he raised his voice and got very angry, saying that he had another reservation to get to at 5 p.m. and he didn't want to hit traffic and be late for picking up the next reservation. I let him know that my reservation was until 4:45 p.m. and I should be able to use that time how I want - he then rudely explained that part of my 1.5 hour reservation includes travel time to his next reservation. Out of all of the times I spoke to people from the company, this is the first I heard of this policy, which I think is ridiculous. If this is really the policy, they should inform people of this well before big occasions like this one.
I then let Samane know I would try to do my best to get down to valet ASAP, but that he would need to come back to Marriott to pick up my fiancé and a couple of groomsman after. The Marriott and wedding venue are so close together that two roundtrips would have taken 20 minutes total. 20 minutes - that is literally all the time I needed out of my hour and a half reservation, but as soon as I told Samane that, he got extremely angry. He was so rude to me, that I started crying on what should have been the happiest day of my life, my wedding day.
My bridesmaids and I rushed around my hotel room to make sure I had everything we needed for the night and we were at valet by 3:32 p.m. Samane pulled up with an evil look on his face, and would not even acknowledge us and say hello, open the doors for us, or help us with our bags. At this point, I was so upset that I was still crying and was shaking from anger. This should have been the happiest limo ride of my life - on my way to my wedding with my best friends, and instead, I was left feeling miserable. Because I was visibly shaken, when we arrived at the venue, one of my bridesmaids coordinated with Samane to make sure he was actually going to head back to pick up my fiancé from the Marriott. (we rode separately so we wouldn't see each other before the ceremony). Samane let her know that he needed to be out at 4 p.m. or he would be leaving. True to his word, Samane started to drive away from the valet at 4:02 p.m., when my father in law flagged him down and made him stop the vehicle so they could get in. He literally was going to leave my fiancé at the hotel. Are you kidding me??? I had 45 minutes left on my reservation!!!!! Luckily, they were able to get in the limo and were at the venue by 4:10, well before the end of my reservation, but once again, Samane was incredibly rude, and would not even acknowledge them.
The wedding went off without a hitch, and this was the only bad memory I will have of the day, but it is something I will never forget. I'm not generally the "review writing" type, I'm just a young woman who was over-the-moon excited for her wedding day. I should have been only crying happy tears, not crying because a limo driver was rude to me and the people I love most. People book limo services because they want to feel special on big days like these, and Samane made me feel like I was nothing but an inconvenience to him.
After relaying this message to VIP limos following the big day, they initially offered to refund part of my res, but neglected to answer any of my phone calls or emails following the initial conversation. Disappointing....
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