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  • Holy Bejeesus these people. Don't even bother. Okay, so my roommate and I are moving to Charlotte and we found a property listed on their website that we were interested in and called on the weekend to leave a message saying so. Our call wasn't returned on Monday morning like the recording said it would be so we just went over to the office instead. When we checked out a set of keys from the KID at the counter, he mentioned that there was an application pending. We really liked the house so we were going to take our chances and check it out anyway. We payed our $20 deposit and gave a copy of one of our driver's license, took the keys and went to the house. We drive across town in the torrential down pour and the keys don't work and there is a u-haul truck in front. We were so bummed out, thinking well I guess they already rented it, changed the locks, and the office just didn't know. When we stopped for coffee around 1:30 to regroup we got the return call from a leasing agent who received our message -_- When we got back to the office to tell the KID what happened, he checked to see if it had been rented and informed us that their records show that it had not. So what the hell? He just gave us the wrong keys. He said wait here and I'll get some more info. We waited 30 minutes before going back up to the counter only to find out that NO ONE was trying to figure out what happened. They were unapologetic about waisting our time. Didn't really seem to care at all!!! Because we were so strongly interested in the house. We took another set of keys from them. The original ring had three but the new set we were given only had two. When I asked about it, I was made to feel stupid, like don't worry about it. Turns out that key went to the garage and we couldn't gain access later after returning to the house. grrrrr. Finally, a few days later the house was still listed on their site. No mention of any application pending; however, you can still pay the $45 dollar application fee along with the $200 binder for it. Before I submitted this, I followed my gut and called them again to make sure it was still available, and guess what! IT WASN'T!!!!!!!! Meaning, they just want to make money off of you and the non-refundable application fee for a listing that was already rented.
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