| rev:text
| - Traveling for work, I opted to stay at this Springhill Suites due to its proximity to our client's office. Even though I knew it was in the flight path of Sky Harbor Airport, it's in the perfect location to get to ASU, the 202 freeway, and all the major Tempe and Scottsdale attractions very quickly.
The property is in very good shape considering its consistently high occupancy rate. When ASU starts the new school year, this place gets packed in a hurry. (One great part about booking here is the franchisee's of this Springhill property also run the Fairfield Inn by the airport, so they can usually accommodate you in case of overbooking.) The common areas, both interior and exterior, are clean, brightly lit, and looking well-kept. Parking can be an issue, but the lots are well-lit and there are some overflow areas where you can safely leave your vehicle.
The front desk staff at this property is EXCELLENT. Maria was particularly helpful, as I was able to check in early and get settled in prior to an early afternoon meeting, and I had room key in-hand less than 2 minutes after I arrived at Reception. All my requests were met with a smile and a "yes", so I was a pretty happy camper.
Unfortunately, after checking in and making my way to the room, there was an odor in the hallway of the 6th floor that smelled of a backed-up sewer line or an unclean grey-water pool. (It could be the ice machine floor drain needs a good cleaning or the trap cleaned out, or that an unused guest room has plumbing issues.) I also received a room that had not been properly run "through the checklist", as the shower wasn't properly cleaned (errant hairs, dried toothpaste on shower walls), the toilet wasn't flushed from last use (um, gross), and the carpet had little bits of white stuff all over. Additionally, the switch knob for the ceiling fan was missing, and the mini-fridge was missing a foot, causing havoc when opening.
Maintenance was alerted, and they addressed the repairs right away, but I elected to withhold my housekeeping issues until the hotel GM was in the next day, since they didn't require immediate attention. Meeting the next day with Kim Bresee, hotel General Manager, my concerns and feedback were met with great concern, and an honest appreciation for my impressions as a guest. Her attitude made a very positive impact on my overall view of this hotel, and my stay. Her assurance of addressing my experience directly with her housekeeping staff immediately was appreciated. I sure do appreciate it when someone acts right away to resolve an issue.
Checkout was smooth, and the handy Marketplace by the front desk was great for buying last-minute bottled water & tea for the road.
Bottom line: I would recommend this hotel to others without hesitation, and would stay here again myself.
- Cheers (Yay!): Maintenance staff, Front Desk staff, hotel GM, common area cleanliness, location, comfort, amenities
- Jeers (Boo!): Housekeeping, parking
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