| rev:text
| - My first 1-star review... for a place that received an average of 4-stars, and upon our visit had line waiting out the door. Here is the chronology of what happened:
We initially went to Pam Real Thai just a mile over based on the review. Looked really interesting, but alas, it was closed because they were only open for dinner. So we looked up this place on Yelp and decided to head over. First impression good, there were a couple of party waiting outside for a table for this small joint. About 100 degrees outside so not too pleasant, but looking forward to the food. We put our name in for 2, but there was a party of 9 in front that they said would need to be seated first. No problem. We wait about 10 minutes, and the big party goes in to get seated. In the meantime there were a couple other small parties that came around, but we didn't pay attention too much. Another big party of 8 comes, puts their name in, and waits. 10 minutes or so later, the party of 8 goes in! I go inside to check out what's going on, and the small parties that came after us are also seated already! So I go over to the counter and ask them when we were going to get seated, they look at the "wait list" and our name is still on it, with people below us crossed out! What the heck? They realize, say "oh", and says, "sit over there" and points to the empty table. No apologies, just a point of a finger. Man, food must be really good here to tolerate this, I thought. We later witness that there is another party getting a similar treatment so notching this one as an inefficient system that has got to get fixed.
Service does not improve as the meal goes on, however. We flag the server down to order our drinks and food, never got served water, and they never checked up on us for the meal. Onto the meal. We ordered a Thai Iced Tea, Thai Iced Coffee (no difference as Vietnamese one), Yellow Curry, and Spicy Fried Rice. In general, everything was good. But both the curry and rice was too salty. The dishes were plain, no garnishments, and smaller in size to justify the cheaper price. So not necessarily a bargain. Tea was good, no complaints, coffee was typical. So overall 3-stars for the meal. If it wasn't so salty, the curry would have been great.
So throughout the meal, the servers never approached us, we called them EVERY TIME. To order, to ask for anything, to ask for the check. That gets a zero in my book and I let the tip speak for that. I pay for the food, I tip for the service. Servers should always remember that, I don't care what you get paid.
Table-for-1 Factor: They had lone diners, so it is fine. Whether they can accommodate you...
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