I've never had a really good experience shopping here.
I wanted to return a sweater I had bought, unworn with tags still attached. Apparently it had a 3 day return policy and it was the 4th day so the sales lady wouldn't allow me to return it. Not even for an exchange or store credit. I was furious and ended up going to customer service. They gave me store credit with no questions or problems.
My second trip I was in the active department waiting in line. There was a sales associate on the phone with a customer. The SA was yelling at the customer telling her how rude she is. After she hung up on the customer, she starting bashing about the customer to her fellow employee and another customer who was getting rung up! Talk about unprofessional.
Anyways, I give it two stars only because the people at the customer service area were nice and they do have good discounts.
I won't be stepping foot into this particular location again. The one at the Galleria mall is much better!