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| - Well, as a baseline, I'm new to Toronto (and Ontario) so I have to say I find the whole wine/liquor situation here to be pretty shocking. However, within even that sad context, I find this LCBO to be disappointing. I know I probably can't blame the store itself for lousy selection and truly offensive pricing-I guess that's the provincial bureaucracy-but I can blame then for terrible service and open hostility from the staff.
Take a recent experience:
Me: "Excuse me, I'd like to buy a few bottles of this wine. It seems that there's none left on the shelf, but the LCBO app tells me you have a few left in stock. Would you mind grabbing me a few in the back for me?"
LCBO Employee: "No."
Me: "I'm sorry, was that 'no, you don't mind' or 'no, I won't get you those bottles of wine?'"
LCBO Employee: "It's no, I won't get you those bottles of wine."
Me: "Really?"
LCBO Employee: "Really."
Me: "Why?!?"
LCBO Employee: "Because it's not what I'm doing right now."
Beyond other experiences like this, the lines are always long to pay, the staff moves slowly, and the overall experience is just frustrating.
Why we put up with this monopoly is endlessly amazing to me. You'd think that in a democracy we would have done away with this by now.
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