If you read my other reviews, you will see that I am not difficult to please. But I would say this was the WORST company I've ever dealt with. DO NOT hire this company. The first driver (Beni) was extremely polite, but he should NOT work for this company. He arrived early, and the music in the limo worked. We paid for a second limo to pick us up four hours later. Tarik was 30 minutes late getting to Chase Field and took 10 minutes to find us from there. In addition, he did not ensure that the technology was working. So our group suffered in silence while tired and hungry since we were picked up late. And I had to contact the parents of all the kids to reschedule pickups thanks to these guys not following through on their commitment. I called Customer Service. The man I spoke with was RUDE, DEFENSIVE, and INSULTING. He was extremely unprofessional, and he said, "I don't know what you are looking for. It was a busy day for us. You aren't getting any money back." So if you want to deal with A@@hole, call ET limousine services. But with their inability to give two craps about the customer being satisfied, I'd steer your business elsewhere.