Customer service is terrible. We stood there for about 5 minutes without even being acknowledged. My daughter and I both eat low carb and I had the sliders low carb style at a few other locations and attempted to order them here. I was told by the girl at the counter that they "aren't allowed to do the sliders low carb." I told her that I had them that way at 3 other locations and she said that the general manager instructed them not to make the sliders low carb style. This is just the most asinine thing I've ever heard. What is the logic behind this? You're using less lettuce! I decided not to eat, but my daughter did because she was on her way to work and got a low carb thickburger with no ketchup... and when it arrived? Yeah, of course there was ketchup on it! Not to mention the fact that the dining room was absolutely filthy. The franchise owner needs to fire everyone here and start over, just look at your reviews buddy. If you're thinking about eating here, don't.