While the staff here was friendly, I don't think I'll be returning my dog here anytime soon. He came home with some dried blood in the crevices on his face, and while I know he can be obnoxious and that he probably brought an injury upon himself, an explanation from the staff when we picked him up would've made a difference in how we felt about the situation. However, instead we brought him home and then later found the scabs. I don't like that you can't see the dogs in the play area, and when you walk in it almost sounds like they're all just locked up when I believe they say that all day play is included. A few other things happened but they were pretty minor and could've just been a miscommunication on my part. Overall, I think the employees care a lot about the dogs and I don't fault them at all, but I do feel that management is trying to cut corners or refrain from telling the whole story and I can't say that I would trust them again. Very nice facility, though!