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  • I am afraid the Dogtopia at Indian School and 32nd St is too new and scattered to take on the care of my two dogs. This is solely based on the manner in which they have handled everything leading to dropping them off. First we were told no Bordatella (kennel cough) shot was required. Then it turned out they meant to say for bathing. Apparently for boarding it is required. Which is fine, but mix up #1. We signed up for the requisite "meet and greet" prior to boarding for temperament designation. We were told to bring in all their shots paperwork as well. No problem. We made a vet appt to get the Bordatella shots at 830am before going in at 1030am so we could bring in a complete set of shots paperwork. The DAY BEFORE the 'meet and greet' I got a call from Dogtopia. They had contacted our vet without permission to see what shots they had had. They did NOT have my permission to contact the vet. Ethically that is mind boggling. Once the dogs were in their care, they had full reign to contact the vet for emergencies or care issues. At this point the dogs had technically never been clients of theirs. They said the vet said the dogs did not have Bordatella shots yet. I told them the dogs had appts for 830am to get their Bordatella shots before our meeting. And, I added, I was told to bring all the paperwork regarding all shots with me, so why did they call the vet? Then they said they would have to CANCEL the "meet and greet" because the Bordatella shots need 48 hours before they take effect. No one had ever mentioned this to us before. What if we had been leaving on our trip Monday? Mistake #3. We would have been without dog care. Rescheduling the 'meet and greet' would now require someone to take off work in order to get this done before leaving town. We may or may not try them again when they get their act together. I hope they do and I appreciate their efforts to maintain a safe environment for all the animals. Until the process becomes a smoother one, we have to throw in the towel.
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