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  • Should have known better.... Should have known better to check yelp before reserving a salt river shuttle with these guys. And after reading these reviews after the fact, we should have known better than to take this guys word that he would pick up the phone when we call to arrange the refund he promised. The shuttle we reserved was set to pick us up at Westgate at 8 AM. We got a call saying they may be 30 minutes late, not a big deal, we were in no hurry. 30 minutes later, get a call saying the driver just got to where the shuttle is housed and it will be an additional 45 minutes. A towncar is offered that would get their 10 minutes sooner, but no one wants to sit that close to each other after a day at the river. 45 minutes go by and we get another call saying the driver is stuck in traffic where the freeway is closed due to an accident (where there were several signs in the miles leading up to this area warning of this). Part of me wanted to call the day a loss and just see how long it would really take for them to get there and what other creative excuses would arise, but others in my party were not as patient. We cancelled and drove ourselves to the river, all the while rushing ourselves once we got there since we didn't arrive until past noon.
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