We love BBQ joints, and were excited about a new place in Charlotte. Well we were not so excited after we waited over 30 minutes after we ordered to get our Q, and it was cold, like they had tried to heat up something out of the fridge (or freezer). That is NOT how a good authentic Q joint operates. The service is order at the counter, which is fine, and our server who brought the food to us was polite and enthusiastic. The place was packed. Parking is difficult. To be fair, this was months ago. Maybe they have figured things out by now.