| rev:text
| - Went to Ramen Isshin last week, with a party of six, who were seated in a cramped table meant for four. Not a problem, we just wanted to have a solid dinner together over some ramen, and have a good time.
I ordered a roasted garlic shoyu ramen, and it was alright. The small bowl came with a piece of nori floating in the middle, without much fanfare. It was a bit on the salty side, even though I love having really rich ramen broths, this lacked much of any other flavour other than salt. I asked to have corn added to my order, and would have asked if the thicker noodles were available instead of the thin ones that come default with the shoyu ramen, but given that the server didn't seem to understand my order for corn without my having to point at the photo of corn on the menu, decided not to push my luck.
I wish I tried anyway.
Never mind the lack of any substantial fixins (my pork belly was tiny and thin) or the poorly presented bowl of ramen.
However, the real kicker is, my friend had ordered an extra marinated egg to go with her ramen, and when her order came, received corn instead. She asked about where the egg was, and the server checked her order and said she'll get the egg and it was fine to keep the corn. We nodded at what we thought was a great gesture for having made the wrong order, only to never have the egg make an appearance. The server also managed to swing by with her order chit and show it to my friend, and explain that she'd be paying for corn instead of egg. Okay... that's fine, just wish she brought the egg as a gesture of good will anyway.
Whatever, we thought, let's just grab the bill and get moving, as we had all finished our ramen in short order. The bill came, and lo and behold, my friend was charged for both the egg and the corn. No problemo - we flagged down the server and explained that she was charging her for both instead of just the one she had received.
What followed can only be described as a confused confrontation, as the server heard our story a few times, only to follow-up with "But egg?" in an accusatory tone. We asked for the manager, who stepped through the entire story, twice, and asked us repeatedly what we had done to that poor egg. After 20 minutes of sitting around watching several staff and managers converse about our situation, the manager had finally removed the item from the bill.
All of this, over a $1.50 marinated egg that never showed up.
You know what else isn't showing up? Me, to Ramen Isshin, from this day forward.
The ramen is average at best, the service can be middling to poor, and the customer service is basically non-existent, as far as I am concerned. Giving you two stars for meh to decent food is the least I can do.
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