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| - First off, love Wild Thaiger, food is excellent, service is by in large prompt, courteous, and a relaxed atmosphere.
However, I had a bad experience, where I witnessed a cockroach walking across the bar in front of me. I voiced my concern to Ola, she couldn't find it. But apologized. I was dissatisfied with this response and wrote her an email expressing my concerns. This is her appropriate, professional abbreviated response.
"As a regular you know we have an "A" rating because we don't have a pest problem. I will be glad to share the pest inspection reports and monthly service schedule for the last eight years which we have been in business. It would be a perfect world if I could afford to have enough staff to open all of our boxes in the parking lot and stock all of our products individually to ensure that unwanted pests do not enter our doors. Of course we have discontinued purchasing product from the supplier and they are aware of the problem."
She refunded my money, and we're satisfied, moved on.
I show up today with my party---and she pulls me out of the restaurant, tells me that "i'm not supporting her business" and that a few days after my email she gets an inspection from the Maricopa County Health Department, and they gave her a "B" rating. She proceeds to accuse me of calling them, and blaming me for her low grade. I inform her that I dealt with her straight, communicated directly with her, and I considered it resolved. At this point she tells me she won't serve me anymore after being a customer for about seven years.
Having never dealt with the Maricopa Environmental Services, I'm not really aware with how they schedule their inspections but clearly it was a coincidence that it occurred 6 days later. I guess Ola never thought perhaps it was a different customer, or in fact that maybe it was scheduled every 3 months?
At any rate her reaction to customer feedback is not only unprofessional but just makes bad business sense.
Poor decision Ola, I'm really surprised your sanitation problem, and failing an inspection is blamed on your customers.
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