If you travel, you probably know or expect the Westin and its hotels to be on the higher end of things. Clearly this location is of the same standards. The only reason I gave it 4 stars were just for some minor things that stopped me from justifying the full 5.
B R I E F S U M M A R Y
-- Great location if you want to be in downtown Phoenix
-- Train stop is right there & they have a bellhop to get you a taxi
-- Staff was great and personable
-- Rooms were spacious, modern and nice
-- Free wi-fi
-- Nice view depending on how high you are and where you're facing
-- Comfortable bed and linens
-- Free newspaper on your door
-- Nice bathroom with the shower head that drops down on you
-- Bathrobe in my room was nice to use while lounging
If you read my summary, it's not like I didn't have a great stay. There were just a few things that kind of bothered me. When I first checked in, I was given a room on the 17th floor with a great view but it had 2 queens. I was staying by myself for business so I called down to switch to a room with a king size bed. Of course, they granted my request and said someone would be right up to switch rooms for me. That person never came or at least not in the 20 minutes I waited. I needed to get to a business meeting so I went downstairs and just talked to the front desk. I got a new room only to find it on the 15th floor. I guess that's fine since it is the Starwood Preferred floor but I definitely would have loved to stay on the 17th floor. I will say my view wasn't as great but I was facing the sun so I was able to see the sun rise in the morning :) The other gripe I have is more personal. The air in the hotel was very dry and it caused my nose to bleed. At home I have a humidifier but I would think that hotels make sure that their air isn't as dry. I'm not sure really if they do but I know Phoenix is a desert!
Overall I would definitely stay here again if I were coming to Phoenix. I believe it's the preferred hotel of my company and I would definitely recommend staying here if you're going to be in downtown Phoenix. The only warning I would give to you is that there isn't much going on. During the day it's busy because of work but at night there's like no one around except maybe some students from ASU or just creepers. I noticed a lot of homely people on the train rail and high school kids roaming at the park across the street.