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| - Don't hire this company before you read all the complaint reviews from multiple online resources, e.g., Google, Angie's List, Yelp, BBB, etc.
You just can't make this stuff up!
An "A" rating on Angie's List does not guarantee your satisfaction for your particular project!
Their Company website is slick and tells you what you want to hear, but their follow-up, performance and quality workmanship didn't measure up to my expectations for a professional, friendly and quality workmanship customer job completion.
The work contract estimate was professionally done, however, the written contract seemed to be a little heavy handed on the customer penalties and extreme legal wording to me, but that's where the professional business conduct took a turn for the worse.
I contracted for a full residential house exterior paint job and needed carpentry repairs to the siding and trim as requested.
I was extremely dissatisfied with the execution of the quality of the work performed and the untimeliness of the project completion.
The level of unprofessional conduct and business practices were horrendous.
The company went through three (3) different paint/carpentry work crews and often did not arrive at the time promised or much later in the day if at all. They continually had crew labor availability issues. They often were unprepared with the necessary work materials and/or tools, especially needed carpentry items, e.g., replacement composite trim boards, exterior nails, saw horses, miter or table saw, enough drop clothes, exterior primer paint.
Minimal English speaking paint crew leader and workers represented a language barrier throughout the project and resulted in many of the problems.
I found myself continuously needing to be onsite to co- manage the project to ensure the written contract and the onsite contract change-order-modifications were accomplished properly.
Much of the painting prep and missed work items were performed with sub-par workmanship and repeatedly had to be pointed out for re-work.
The owner of the company was overly involved in the day-to-day detailed operations delaying much of the work due to inefficient management planning. Some work delays were caused by inclement weather, but most of the significant work stoppage delays were caused by poor planning and crew labor availability.
The onsite work supervisor became the owner of the company (President) or the father (VP-officer) to try to keep the project on track and moving forward. This was due to the lack of available professional sub-contracted paint crew help with a fluent English speaking work leader.
The project, which initially contracted to take four (4) men per day about one week to complete, actually ended up taking nearly 30 days to complete (9/16/2016 to 10/18/2016) including a few included inclement weather days. Most of the other available days and or Saturdays where the weather was fine, the company management (owner) chose to work other projects, further delaying my exterior painting project completion.
The scheduled company & customer "Work Completion Walk-Through Inspection" and subsequent "Touch-Up" ended up taking two (2) WEEKS to complete the amount of outstanding shoddily work done or missed. Even after repeated promises that all the identified open issues would be resolved satisfactorily.
If you don't mind belligerent company management and customer self-performing 100% quality work inspections to correct sub-par workmanship issues, than this company might be right for your project.
I can honestly state , I totally regret hiring this company and sincerely don't recommend them to anyone for professional, timely or quality workmanship for their exterior home painting and repair project.
This complaint, however percentage wise small compared to their "A" rating on Angie's List, should be a red-flag to any perspective customer to do their due diligence for reputation investigation well before hiring this under performing company.
I eventually did finalize my contract with them and pay them under pure frustration and utter amazement that their company services provided some customer satisfaction, but immense stress and lack of customer respect.
The alternatives were not palatable!
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