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  • Sigh. So I did really like this place, but I recently had an experience here which makes me feel like I won't be coming back again. 1 - Tipping is not optional - After my massage, I went to pay. However, after my massage I was asked if I wanted an RMT receipt. I said yes, only because I wanted a receipt - I do not require a receipt to get reimbursed by an insurance company, as I pay for my massages out of pocket. I paid the price on the receipt, and did not tip, as I was told over the phone that it was inclusive in the cost. I sat down, waiting for the payment to process, and she called me out for not tipping, while there was another person there in the reception area. It was very embarassing, and made me feel super anxious. She actually asked me if I had some sort of issue with my massage, as it's customary for guests tip 10-15% for massages with an RMT receipt. At that point tipping did not feel optional, and I felt compelled to tip the suggested amount. I'm not sure if they provide regular non-RMT receipts, and really wish they would have given me an option if it meant having to tip on top of a service that is inclusive of gratuity. 2 - I had washed my hair before my massage, and put it in a ponytail to keep it protected. However, I was not aware that a scalp massage was part of the service, and really wish that I was asked if I wanted it before she started. My hair was an oily mess afterwards!
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