Looks great from the outside but everything inside was extremely lacking from the room down to the service. Stayed here over the weekend for two nights. On the first night, we noticed the remote control wasn't working and called down for a replacement. Never received a replacement. Then we called the next morning. After 45 minutes of no service, we called again. Finally someone came to look at the batteries and said that the batteries were from years ago. Made sense because the hotel barely seemed crowded the whole weekend so perhaps not that many people stay here. That said, they could have easily upgraded the three parties that were staying here but nope, we were all spread out among lower levels with very boring views.
The room was decent. The bed comfy and pillows soft. The comforter wasn't especially fluffy or comfortable. The towels were downright scratchy and hard and uncomfortable. I was really shocked about that. The shower and bathtubs are nice but they could have put a little more effort into making the rest of the hotel room nicer too.
Checking in was sort of a pain because the guy helping us took forever and mumbled everything. We never really were greeted warmly or made to feel like the hotel/casino valued our patronage. We've stayed at fun, swanky places like the Cosmo and the more affordable Bally & Caesar's Palace and the whole time we were at Aria, I wished we were at one of the other places.