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| - Came here tonight for dinner with family after driving around from Westlake and Lakewood. By the time we (kind of) made an agreement on where to eat (I protested going here on account of crappy meals I've had elsewhere...the wings at a different location were dry, hard, crunchy, and to me, inedible). I caved because I was the one driving around and I was friggin hungry and sick of hearing everyone complain about where they wanted to go.
Initially our food took pretty long to come out. I can't say definitively how long, because I wasn't keeping track and it wouldn't be factual; however, the food was taking quite some time.
My mom and sister got a burger to split which looked big, and pretty substantial. They had no complaints.
My dad and I split a buffalo chicken sandwich (thinking it would be a reasonably decent size) and asked that it be cut in half. We also split the loaded nachos as an appetizer. I hate to sound like a diva, but I have not been this disappointed and unsatisfied with a meal in a very, very long time. My complaints about the sandwich are as follows:
-The peice of meat was approximately 3.5 or 4 ounces (I work at a restaurant that serves 4 ounces of meat, so I feel I can give an accurate representation of its actual size) Which isn't horrible, but for a $9 sandwich, I was expecting a reflection of the portion of meat in relation to the price. Not a huge deal, but okay.
-When they cut the sandwich in half for us, by dad got all of the chicken party, whereas my half got a tiny little bite (not even the size of a chicken wing. I am not exaggerating) due in part to the chicken breast being so small and slightly misshapen that it didn't fill the inside of the sandwich, and when it was cut it was cut without thought.
-There was very, very little buffalo sauce on the bun. Kinda like when McDonald's throws a few drops of ketchup on your burger to one side...who eats anything like that?! Asked for more, our server gladly got us some.
-The chicken. Oh the chicken. I'm kinda glad I didn't get any chicken. That little bite I told you about that I got? Didn't even finish it. My dad was equally pissed at this point and threw a peice of his onto my plate while swearing to himself. It seemed as if it was frozen, and then microwaved. Nothing of this seemed like chicken should be. It was rubbery, somewhat flavorless, extremely dry, and just terrible. Told my mom to try a bite and she cringed and eventually spoke to a manager on behalf of us because my dad and I were so bummed out.
The nachos were not good at all. It seemed like something a drunk person would make for their buddies at 4 in the morning once they got home. Too many nachos covered in diced tomatoes, "cheesey" yellow queso that you would find at the store in the chip section in jars, a tiny amount of chilli scattered over top and raw jalapeno slices with a side of salsa. Tons of plain chips left over. Nine bucks.
The service here is really good. The manager handled the situation appropriately and the server was very nice as well.
The moral of this story is that I vow from this point on to never step food in another BW3s again. Truly low quality, crap food.
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