This review is strictly based on service as the pizza is usually yummy (still not as good as the Parma location of course but that's hard to do).
I walked in today to pick up my order that I placed online and was informed that they forgot to make one of the pizzas and asked if I wanted to wait for it... What other option did I have but to wait? There was no apology and no discount but I sat and patiently waited for my pizza. When the manager came to give me my new pizza, he did not apologize either but instead told me they had a lot of new help for the holidays. He forgot my garlic bread and seemed baffled when I asked for it... He said they must have made a new one so that it wasn't cold (which is a really nice thought but now my other pizzas were getting cold waiting for the bread).
I understand mistakes happen, which is why I was fine with waiting, but I certainly think an "I'm sorry" would have gone a long way!