Double dipping and inaccurate coding.
First of all I have been a patient for about five years.
After speaking with Cheryl ( she is my only complaint) in billing yesterday I felt it was urgent to warn others of the lack of integrity and customer service. Cheryl represents Dr. Fry and could care less whether or not I returned as a patient. This is the second issue I have had with her. Her conduct in handling billing disputes is nothing short of HORRIBLE. That said here is my recent experience:
I was called personally by Dr. Fry's P.A. who I have seen regularly (she is excellent). She said I was due for my annual exam. She had an immediate opening so I was there in 20 minutes. I was reminded by her, as well as the front desk person that the annual is covered by my insurance. Again, I did not call to be seen or treated... The office called me. I had the routine exam including ears. My left looked a little irritated and I said "probably swimmers ear" and she agreed. She did write a scrip for me "just in case", that i did not need to fill.
I was billed for treatment because of my ROUTINE annual examination of my ears. Apparently I should not discuss anything with my physician during my annual check up for fear of being charged for treatment.
I called Cheryl in billing. She was nothing short of argumentative and insistent that I had treatment so the bill was accurate. She had complete disregard for making sure we could resolve it or offer to discuss it with Dr. Fry. I have experienced this before with her and did not pursue it further). I told her I completely disagreed and would reluctantly pay it and be leaving the practice. FYI, they keep your credit card info on file and charge with out a phone call, I have had this happen. Cheryl's response, " Ok, Thank you".
I'm sure my insurance will be interested to know of their double dipping practice.
I can only hope Dr. Fry reads this review.