Dropped in to see if they fix rings and Brittany was helpful and friendly right away. She took the ring to the jeweler and came back and said he can fix it and clean if I can wait a couple of minutes. Sure enough, came out fixed and looking new. I asked the cost and she said "no charge....we want to come back as a customer ". Most places would have charged. We are planning our return to upgrade my wife's diamond and will be doing it there because of the service. Btw, I left Shane Co because they said it might be done in 3 days and are like sales dogs there...but not at Ganem. See you soon again.