This location has by far the worst service. Everytime we go the food is all spilling over into the other bins and it looks so unsanitary and the service just is awful. We only go here out of convenience of where it's at but after tonight we had to walk out before ordering. We waited for 10 minutes and watched all of the employees laugh and hang out and make their OWN FREE food, then when we asked if we could order they said no because they were busy. I've never seen such unprofessionalism from such a large franchise. It sucks because we like cafe rio but the food and service quality is so embarrassing to their name. I recommend that a manager or someone higher up come in anonymously and experience first hand what a horrible job the staff at this location does.